Before You Call
Sometimes problems can be resolved with some “front end” effort on your own behalf. Try following these steps when dealing with university offices. If you don't succeed, please feel free to call the Campus Ombuds at 459-2073 for additional options or information.
- Don’t be bashful about calling university offices for help,
and don't be afraid to ask questions. When asking, seek to understand,
not to challenge.
- Be prepared. Write down your questions before contacting
a university office. Have all the information and documentation
available that you may need in your discussion.
- Clarify your own thinking:
What outcomes do you want? Are there other options that may be
acceptable, even if not your first choice.
- Be pleasant. Treat university employees
as you like to be treated. Getting angry or rude will not resolve
your problem. It may only confuse the real issues.
- Keep good records
and take notes. Ask for the names and titles of employees you talk
with, and note the date of the conversation. Save all your letters
and receipts. Ask the person or office to help you understand why
they acted as they did. Ask employees to identify the rules, policies,
or laws that governed their actions. Ask for copies.
- Talk to the
right people. The first employee you meet may not make or be able
to change policy. If you cannot resolve the matter, ask to talk
with a supervisor. Ask questions until you understand what happened
and why.
- Read carefully all information available to you. Many university decisions may be appealed, but there are often specific criteria and deadlines. Be sure to follow appeal rules and meet deadlines.