What Does the Campus Ombuds Do?
- Listens to your concerns and help you evaluate options
- Helps you find answers to your questions (or locate others who can)
- Explains UCSC policies and procedures
- Facilitates communication between individuals
- Offers coaching on how to deal with conflict
- Mediates "mutual gains" solutions among individuals & groups
- Provides training for units & departments in communication and negotiation
- Makes referrals when informal options are not appropriate
What Does the Campus Ombuds Not Do?
- Advocate for any individual, unit or department
- Provide on-going counseling
- Participate in formal grievance processes
- Determine guilt or assign sanctions
- Make or reverse administrative decisions
What Standards of Practice Guide an Ombuds in her/his work?
- Confidentiality
- Impartiality
- Informality
- Not an Office of Record
IOA Standards of Practice and Code of Ethics